Return & Refund

At Artisan Bazaar, you can return the products eligible for returning within 7 days of receiving them, by writing to us at care@artisanbazaar.com. Please refer to the applicable terms for returns from within India and from other countries.

The eligible products will be easily visible on our product page under Availability / Shipping Information.

All items cannot be returned, therefore, please check the eligibility for returns before making the purchase.

Items to be returned must not be used, worn, washed, or damaged in any way. Return items will only be accepted with their original packaging. Any item that has been damaged, soiled, or altered will not be accepted and will be sent back to the customer. No returns, refunds, or exchanges will be accepted for the following items:

Footwear will be eligible for size exchange but not returns.

In the unlikely event that you receive merchandise that are damaged, or different from the one(s) ordered, please email us a photo of the product with Order Details within 24 hours of receiving the order. Email to be sent at care@artisanbazaar.com. We will replace the product or reimburse the full invoice value as per your request. If you are dissatisfied with the product delivered, please mail care@artisanbazaar.com within 24 hours from the date of receiving the product.

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “care@artisanbazaar.com” within 24 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.

• If the product you receive has a genuine quality/manufacturing defect.

If your purchase meets our return criteria stated above, please contact our care team within 24 hours of delivery with the following information:

- Order number


- Delivery address


- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.

The product must be received within 10 days from the date of advice by Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.

List of Non-Returnable Or Non-Exchangeable Products

• Accessories, including jewellery, clutches, wallets, bags, scarves, belts, footwear etc.

• Custom made and Made to order products.

• Orders placed using store credits.

• Unstitched items like Dupattas, running fabric, unstitched suits and Sarees with unstitched blouse.

• Altered products as per the specifications/measurements provided by you.

• Products that are purchased in any sale / promotion organized by Artisan

Bazaar.

• Products which were identified/marked as non-returnable or non- exchangeable at the time of purchase.

Artisan Bazaar will arrange a reverse pick-up from your given address (For certain locations, reverse pick-up might not be available).

Once the returns are received by us, and have cleared necessary quality checks, you can either choose to receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.500/- per item, will be applicable for all the returns.

Our team must receive and approve your return request. Once your request is approved, you will be asked to ship back the products to New Delhi, India. Our return address will be given to you by mail only.

Responsibility of the safety of the product(s) being returned lies with you, till we receive them. We will not be held responsible for any damage caused during the transit of the product(s) from your destination to the Artisan Bazaar return address. Once returns are received by us and, they clear quality checks, you can choose to either receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.1000/- per item will be applicable for all international returns.

Store Credits – The product value will be added to your Artisan Bazaar account as Store Credits. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive the product and validate the return.

Bank Refund – We refund the amount minus the Re-Stocking Charges per product in your bank account. Refund will be done to the same mode of payment used at the time of purchase.

Refund process will only be initiated after the product(s) have been received at our warehouse and has been validated for return.

All returns are subject to the discretion of Artisan Bazaar.

The refund process will only be initiated after the product(s) have been received at our warehouse and validated for return which would take 7-10 business days.

Incorrect / Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

We have made every effort to display the colours of our products that appear on website (LINK) as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Welcome Offer

• The code is exclusively valid for first-time shoppers on Artisan Bazaar(LINK).

• The discount can be availed only for prepaid orders and the user must be

logged in before applying code.

• The offer is not applicable to any discounted products.

• The offer is valid only once per user.

• The welcome offer coupon code cannot be clubbed with any other coupon code or other promotional offers.

• Artisan Bazaar reserves the right at our sole discretion to discontinue, suspend or amend the offer and these Terms & Conditions at any time without any notice.

In case you have any queries, reach out to us on our customer service number +91 9312288844, or via Email at care@artisanbazaar.com which remains open from Monday to Saturday between 0900 to 1800 Hrs (IST) except declared holidays.

If any dispute arises between you and the Company during Your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these Terms and/or the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company. The seat and venue of arbitration shall be New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

These Terms and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at New Delhi only.